Eric Cervantes CIC, CRM
President
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I love insurance and we take protecting our clients very serious BUT we like to have fun too so we try to make sure we incorporate client trips to top golf, happy hours with clients, golf on a beautiful afternoon, client tailgating events, and much more to check the pulse every now and then. An important part of what I do is building a relationship with my clients to the point they become more than just a client, they become part of the RPM family. I look forward to getting to know you better!
The approach is simple… Take care of our clients. If we make this the priority then everything else will fall in place. Pricing, coverages, and servicing will all be best in class if we stick to the approach of taking care of our clients. It is a simple concept but our goal is to perfect it. Please let us know how we can take care of you.
To provide a customized Insurance & Risk Management program for each client in a way that will reduce the cost of risk, provide alternative risk financing solutions, increase coverage enhancements, and expand their safety programs; all while provide best in class service.
Always take a proactive approach to communication so the client does not have to pick up the phone or send an email when there are pending items but rather will get updates frequent enough to feel engaged in the process. Educate your client on the coverages and make sure you guide them through the “what if” scenarios so they can sleep at night. Make insurance fun; who says insurance has to be boring.
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